Need to return something?

We understand that sometimes you may change your mind about the items you have purchased... We are happy to accept returns under the following conditions :

  • Goods must be unused, in original packing and with tags if applicable
  • Returns must be made within 14 days of purchase
  • All sale items are non-returnable and non-refundable

Items must be sent to us at the below address. If you would prefer for us to pick the items up from you, a HKD60 charge will apply for standard parcels. For larger items and furnishings, please call us on 5808 8868 for a return quote.

Please note

  • The pickup charge will be deducted from your refund amount.  Our couriers do not accept payment
  • Once your return has been received and inspected, we will start start the refund process. You can choose to have your money refunded within 3-5 business days to your credit card or we can apply Store Credits to your Baby Central account. Store Credits do not expire. 
  • Any Reward Points received from the returned item(s) will be removed accordingly.
  • BFF status and BFF discounts may be affected.
18A Regency Centre, Phase II
43 Wong Chuk Hang Road
Wong Chuk Hang
Hong Kong