Need to return something?

We understand that sometimes you may change your mind about the items you have purchased... We are happy to accept returns under the following conditions :

  • Goods must be unused, in original packing and with tags if applicable
  • Returns must be made within 14 days of purchase
  • All sale items are non-returnable and non-refundable

Please bring or send the items to us at the below address.  If using a third party postal or courier service, please keep a copy of the tracking number as proof of delivery.  

If you would prefer for us to pick the items up from you, please call or email us ([email protected]) for a quote.

Please note

  • You can choose to have your money refunded within 3-5 business days to your credit card or we can apply Store Credits to your Baby Central account. Store Credits do not expire. 
  • Any Reward Points received from the returned item(s) will be removed accordingly.
  • BFF status and BFF discounts may be affected.


18A Regency Centre, Phase II
43 Wong Chuk Hang Road
Wong Chuk Hang
Hong Kong