Need to return something?
We understand that sometimes you may change your mind about the items you have purchased... We are happy to accept returns under the following conditions :
- Goods must be unused, in original packing and with tags if applicable
- Returns must be made within 14 days of purchase
- All sale items are non-returnable and non-refundable
Items must be sent to us at the below address. If you would prefer for us to pick the items up from you, a HKD60 charge will apply for standard parcels. For larger items and furnishings, please call us on 5808 8868 for a return quote.
- The pickup charge will be deducted from your refund amount. Our couriers do not accept payment
Once your return has been received and inspected, we will start start the refund process. You can choose to have your money refunded within 3-5 business days to your credit card or we can apply Store Credits to your Baby Central account. Store Credits do not expire.
Any Reward Points received from the returned item(s) will be removed accordingly.
BFF status and BFF discounts may be affected.